Mediation, conflict resolution in construction matters
Conflicts are part of our daily lives. We often hear about DRPs without really knowing what they are. This training course will give you an overview of the different methods of conflict resolution.
- The differences (Mediation, Negotiation, Med-Arb, Arbitration, Court, Award)
- Types of mediation (Differences between approaches)
- Mediation principles (Participant self-determination, Empowerment, Recognition)
- Conflict theory
- Introducing the transformative approach
Please note that you will have 90 days after March 31th to register your hours on the RBQ website.
Cancellation / Modification
All requests to cancel or modify an activity must be made in writing 10 working days before the event. APECQ retains the full amount of the registration fee if the request to cancel the activity is made 9 working days or less.
In all cases, APECQ agrees to modify the activity at no charge. In addition, it is possible to be replaced by another person, to whom the certificate will be sent.
APECQ reserves the right to cancel any training activity. In such a case, APECQ's sole responsibility will be to reimburse in full the registration fees paid by the participant.